At Firstaider, our main goal is to ensure that you receive a suitable product. To avoid needless returns, please consult with a Firstaider consultant. If you are not 100% happy with your purchase, we will gladly accept your return and refund you within the 7-day Returns Policy period.
RETURNS
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Please note that there will be a 15% handling fee charged for all returned and ordered items.
Most items may be returned within 7 days of receipt for a full refund if they meet the following conditions:
- The item must be returned in the original packaging and unused at the client’s expense.
- A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item.
- Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. Return shipping charges are the responsibility of the customer.
- The item must be received by us in the original packaging, in a new condition, and with no damage such as cracks, marks, missing parts, or dirty – such as all first aid consumables, First aid kits
etc. - In-store purchases: All items must be returned within 7 days from the date of purchase (unused). The invoice must be presented to return for a refund or exchange.
- To receive a refund, replacement, or store credit, the item must be returned to Firstaider within 7 days.
Refund will not be accepted:
- For Any open-box items.
- For Oxygen Cylinders.
- Items Returned more than 7 days after delivery.
- Items Returned without notification.
Clearance (scratch & Dent) Items
Only regular priced items may be refunded, unfortunately, clearance items cannot be refunded.
Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: info@firstaider.co.za and send your item to us.
Return Shipment:
Please note that return freight is the customer’s responsibility. Carefully follow all return shipping instructions. In case an item is returned to the wrong address, Firstaider reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location.
Cancelled Orders:
Cancelled orders or incorrect items ordered will attract 15% handling charge.
Terms & Policies:
For all prices and products: We reserve the right to adjust due to errors, changing market conditions, product discontinuation, or typographical errors in advertisements. Firstaider is not responsible for the manufacturer price changes, which may occur at any time without notice.
If you have any questions or would like more information, please contact us.
